Conditions of sale
The following are the general terms and conditions applied to each purchase order on the website www.eldaelegance.it owned by Elda Elegance di Possetti Lucia & c. s.a.s., company with registered office in progress Luigi Einaudi 51 Torino.Users are required to read these Terms carefully before purchasing on this site. By confirming the purchase, the user declares:
a) Reading, understanding and full acceptance of the following Terms and Conditions;
b) that the order of the products placed on the website is for personal use only and that it is not its intention to resell these goods in a commercial or business activity, thus declaring itself "final consumer";
c) That Elda Elegance is authorized to store, process, transfer to third parties and/ or abroad the information contained in the online purchase form, so as to enable it to complete the order requested.
Elda Elegance will make every effort to ensure that the information on the website is accurate and up to date, even if no absolute warranty can be offered. You understand and agree that the products may differ in part from the specifications and/or photographs on the website.
The conclusion of the sales contract is when Elda Elegance will send a written confirmation of the shipment to the email address that the user will indicate on the online order form.
In the event that a item appearing in the User’s order is no longer available, Elda Elegance shall have no obligation to provide the said product, but shall be solely responsible for immediately communicating to the user the current situation. If the availability of stock were limited to only a part of the products indicated in the order, Elda Elegance will contact you asking if you intend to cancel the order or if you wish to receive only the available goods.
Obviously, in the latter case, the customer will be refunded the amount of goods not available.
The user must pay the amount requested at the time of confirmation of the order with Paypal, bank transfer, satispay, cash on delivery, credit cards or prepaid.
The courier appointed by us will deliver the shipment to the address that the user will indicate on the order.
Elda Elegance and the companies in charge of the transport undertake to respect the delivery times indicated on the dedicated page. We would like to inform you that the delivery times may vary depending on the weather conditions and/ or holidays commanded.
Elda Elegance reserves the right to verify, suspend or completely cancel, in its opinion, the fulfilment of any of the obligations arising from the sales contract. This is the case where an act of fraud, default or breach of obligations assumed by the user, against Elda Elegance, is presumed through previous sales contracts.
In this section you will always find only new and original garments, however some of these may be without original label and/ or packaging; we invite you to read carefully the description of each individual article in the "outlet" section as it will be reported in description if there is no tag and original packaging.
We inform the kind clientele that it is not accepted the return of underwear, swimwear, socks and tights: the products therefore in contact with intimate areas, for hygienic factors, and also considering the current health emergency.
Products purchased on the website can be returned within 14 days from the delivery date.
Upon receipt of the goods at Elda Elegance, the sales contract is cancelled and all related obligations, rights or claims lapse. If, however, the products returned by the customer are damaged or do not comply with the conditions of return, Elda Elegance can compensate for this damage by retaining the payment of the products already made by the user.
The following conditions are in addition to those set out above:
a) The user who intends to make the return of one or more items must within 14 ( fourteen ) days from the date of their receipt request the return authorization by contacting Elda Elegance in order to obtain the return authorization number ("RAN") and for directions on how to make the product.
After having checked the integrity of the returned products, Elda Elegance will confirm to the user by e-mail that the return procedure has been completed successfully and that the refund of the amount of returned garments will be credited, by 30 (thirty) following days, through Paypal in case of electronic payment, the amount will be returned by bank transfer Paypal on the current account number indicated on the return form during the refund phases.
If the above conditions are not met during the refund process, Elda Elegance will not be able to make the refund to the user. However, it remains his right to collect the items at the warehouse of Elda Elegance, to be carried out at his own expense. In the event that the user does not request the return of the items within 30 (thirty) days from the date on which the non-acceptance of the return by Elda Elegance is communicated, we will have the right to retain them together with the amount paid during the purchase.
In the case of products with a defect, the guarantee exclusively entitles the user to receive a refund equal to the amount paid for the garment. The defect must be promptly communicated and explained to Elda Elegance through the address email@example.com, however, this no later than 2 (two) months since it was found.
Each product is carefully checked before shipment. In case of withdrawal of product with defect, Elda Elegance will pay the costs of returning to the company.
Upon return of the product, the same will be examined to determine the real defectiveness. In case this is positively recognized by Elda Elegance, the user will be sent an e-mail accepting the return which will start the refund procedure.
The price paid by the user when purchasing the product sets the maximum limit of total liability borne by Elda Elegance.
If one or more points in this document are found to be void, illegal or ineffective, this will not result in the complete non-applicability of the Terms and Conditions. The points in question will be modified or replaced in order to take into account the intention and content of the same, while remaining in compliance with and in accordance with current regulations.
These Terms and Conditions are governed by Italian law, in this case by Legislative Decree 206/05 concerning the consumer code, with particular reference to the legislation on distance contracts, and Legislative Decree 70/03 on certain aspects relating to electronic commerce.
Should disputes arise regarding the following Terms and Conditions between Elda Elegance and its users, the Judicial Authority identified pursuant to art. 63 of Legislative Decree 206/05 shall be territorially competent.
This document containing the Terms and Conditions of Use may be updated and adapted especially in view of any changes to the regulations in force. The changes will be valid from the time they are published on this page of the website. We therefore encourage users to constantly check this section.
Replacement of the article or change of size
We inform our customers that it is not accepted the replacement or size change of underwear, swimwear, socks and tights: the products in contact with intimate areas, for hygienic factors, and also considering the current health emergency.
For the customer who intends to change the size of the item purchased, the free shipping of the shipment: both the shipping costs for the return of the first purchase, both the shipping costs of the new item, will be charged to the buyer.
The size change will be possible according to the stock available in stock, the availability of the sizes of the item is generally the same as that available in the Shop, within the product sheet.
Methods of payment
The payment is made following the registration of the customer in the process of closing the order.
The payment of the purchase price of the products and the cost of the shipment must be carried out jointly in a single solution using Paypal
Login on the Paypal platform in case you have a Paypal account or select the option "Pay with a card" and use your credit card by entering the required data.
The following credit cards are accepted:
Poste Pay (Visa and Mastercard)
Aura card (Visa and Mastercard)
Paypal Card (Mastercard)
VISA ELECTRON cards may not be enabled for this type of operation.
The next screen proposes the total of what is due, at this point you just have to confirm your choice.
You will receive confirmation of payment by email.
Elda Elegance to ensure fast delivery of your order, relies on the best express couriers selected according to the destination region and the type of product. Orders are processed from 9.00 to 13.00 Italian time (GMT +1) from Monday to Friday. Orders placed after 13.00 are processed on the next working day therefore on Friday will be processed on the following Monday. Once the order has been processed, it is delivered to the courier of competence and the tracking code is provided to the customer.
For Italy shipments the courier used is SDA.
Transport costs are borne by Elda Elegance for Italy.
The delivery is expected on average within 48 hours from the time of delivery to the courier (excluding public holidays), except in cases where a longer time period is specified in the product sheet. To always have under control your order after shipment we will send you a tracking number with which you can monitor and follow the status of your shipment.
It is very important to enter an address where there is a constant morning presence better if daily to not create delays to your order and avoid it goes into stock; It is also important to provide an address always reachable by the courier should he call at the time of delivery.
If the customer is not present at the time of delivery other delivery attempts will be made for 3 days following the first attempt. On the fourth day, the package will be sent back to Elda Elegance. The customer must write to: firstname.lastname@example.org to request a further shipment whose expenses will be entirely at his expense.
Returns and refunds
For returns of orders made the cost of shipping the return to the company is charged to the customer.
The return procedure is simple and immediate. You can return any product purchased on www.eldaelegance.it within 14 days from the date of delivery of your order. To make a return you must contact Elda Elegance through email@example.com and communicate which garments you intend to return and follow the instructions for reimbursement. Once the request has been sent and a return authorisation number has been received, return the items in accordance with the following conditions.
ATTENTION: Returns cannot be accepted if 14 days have elapsed from the delivery of the goods.
We reserve the right to refuse returns communicated or returned late and for items that are not in the same condition in which they were received.
The costs of return and any theft or loss will be at your expense.
Make sure the garments are in the condition you received them, with all the tags and seals attached. For shipping use the original box.
We will only refund items that meet the return conditions. If your return does not meet these requirements, you can request the return at your own expense.
Upon receipt of the goods at Elda Elegance the sales contract is cancelled and all related obligations, rights or claims lapse. In the event that the products returned by the customer are damaged or do not comply with the conditions of return, Elda elegance can compensate this damage by retaining the payment of the products already made by the user.
The following conditions are necessary for the validity of the return:
The user who intends to make the return of one or more items must send, within 14 ( fourteen ) days from the date of their receipt, the request for refund by email as described above;
After completing the procedure and entering the required data, the products must be sent back to Elda Elegance in progress Regina Margherita 208 10144 Turin;
The returned garments must be in the same condition in which they were received: they must not show signs of wear or damage;
Items must be returned in their original condition of sale, with the labels still attached.
Items must be returned in their original packaging to ensure that they are not damaged during shipment. Insert in the package the transport document (DELIVERY NOTE/ BUBBLE) received together with the order.
The return of items that have been damaged, washed, altered or that, in the reasonable opinion of Elda Elegance, have been allegedly used will not be accepted.
The identification tag of the product as well as the disposable seal are an integral part of the purchased garment. In case of return then, these parts must remain attached to the product and have not been tampered with;
The return of the product will be accepted only if it is contained within its original packaging. Together with the garment must also be returned any removable accessories considered an integral part of the garment;
In case of failure to deliver the returned parcel, Elda Elegance will ask the customer for proof of delivery, or the coupon bearing the signature of the person who received the returned parcel. If the customer does not provide proof of delivery, we will not be able to proceed with the granting of the refund.
After having checked the integrity of the returned products, Elda Elegance will confirm to the user by e-mail that the return procedure has been completed successfully and that the refund of the amount of returned garments will be credited, by 30 (thirty) days later, the amount will be returned via Paypal. If the above conditions are not met during the refund process, Elda Elegance will not be able to make the refund to the user.
However, it remains his right to collect the items at the warehouse of Elda Elegance , to be carried out at his own expense. In the event that the user does not request the return of the items within 30 (thirty) days from the date on which the non-acceptance of the return by Elda Elegance is communicated, we will have the right to retain them together with the amount paid at the time of purchase.
By using the services, you agree to all terms of service, which can be updated by us from time to time. Please check this page regularly to see any changes made to the Terms and Conditions. If you continue to access and/or use this Website after being informed of such changes, acceptance of the changes will be considered implicit.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The contents of www.eldaelegance.it, such as, but not limited to, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.eldaelegance.it, including menus, web pages, graphics, colours, schematics, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of www.eldaelegance.it, are protected by copyright and any other intellectual property right. The reproduction, in whole or in part, in any form, of www.eldaelegance.it of its contents is prohibited, without the express written consent of Elda Elegance. With regard to the use of www.eldaelegance.it, you are only authorized to view the website and its contents. It is also authorized to perform all those other acts of temporary reproduction, which are not of their own economic importance, which are considered transitory or accessory, integral and essential part of the same visualization of www.eldaelegance.it and its contents and all other operations of navigation on the website that are performed only for a legitimate use of www.eldaelegance.it and its contents. You may not, however, reproduce in any way, in whole or in part, www.eldaelegance.it and its contents. Any reproduction must be authorized from time to time by Elda Elegance or, if necessary, by the authors of the individual works contained in the website. Such reproduction operations must be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the operator and the authors of the individual works contained in the website. The authors of individual works published on www.eldaelegance.it have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act detrimental to the works, which is detrimental to their honor or reputation. She undertakes to respect the copyright of artists who have chosen to publish their works on www.eldaelegance.it or who have collaborated with www.eldaelegance.it in the creation of new forms of expression and art for publication, also not exclusively on the website, or, again, that form an integral part of it. In addition, in no case is it authorized to use, in any way and form, the contents of the website and any single work protected by copyright and any other intellectual property rights. By way of example, you may not alter or otherwise modify the contents and protected works without the consent of Essemoda and, where necessary, of the individual authors of the works published on www.eldaelegance.it.
TRADEMARKS AND DOMAIN
All the distinctive marks that distinguish the products sold on www.eldaelegance.it and present on the website are trademarks registered by their respective owners and are used within www.eldaelegance.it, for the sole purpose of distinguishing, describe and advertise the products on sale on www.eldaelegance.it. Any use of these trademarks that is not in conformity with the law and, as unauthorized, is prohibited and punishable civilly and criminally. The use of such marks and other distinctive signs on www.eldaelegance.it is not permitted in any way to take unfair advantage of the distinctive character or renown of these marks or to prejudice them and their owners.
On www.eldaelegance.it every purchase takes place in the utmost security thanks to the use of the most advanced technological and SSL coding systems).
Transactions take place through the secure Paypal pos. No credit card data is saved on this website. Elda Elegance only uses secure connections, as shown by the lock symbol that appears in the browser and the prefix "https" in the address bar. In addition, for added security, all credit or debit card orders must be approved by www.eldaelegance.it. Our Payment Department may contact you by identifying you for more details about the payment before the order is confirmed.
We implement a complaint handling procedure that we will use to try to resolve disputes as they arise, and please let us know if you have any complaints or comments by contacting Elda Elegance Customer Service at firstname.lastname@example.org. The Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
Improper use of this website is prohibited. It is prohibited to: commit or promote a crime; transmit or disseminate viruses, Trojans, worms, logic bombs, or publish any other material that is harmful, technologically harmful, that violates confidentiality or is in any way offensive or obscene; violate any aspect of the Services; alter data; cause disturbance to other users; violate the property rights of any subject; send advertising or unsolicited material, commonly called "spam"; attempt to influence the performance or functionality of computer facilities on this website or which may be accessed via this website. Infringement of this provision may constitute a criminal offence within the meaning of the Italian Criminal Code. Elda Elegance will report these violations to the competent authorities and will reveal where requested your identity according to the data in their possession.
EXCLUSION OF LIABILITY
Elda Elegance takes all reasonable steps necessary to ensure that this Website and its Content is free from viruses and defects, but cannot guarantee that the user’s computer, hardware and software components or any data stored or created by the computer, hardware or software component (jointly, "Equipment") will not be damaged, corrupted, lost or suffer other consequences as a result of accessing or using this Website and any Content. Elda Elegance recommends the user to take all necessary precautions to protect their equipment while using the Website or Content, for example by installing a reliable antivirus software.
OUR RESPONSIBILITY FOR THE FUTURE
If any part of the Terms and Conditions is invalid (including any extent to which we exclude our liability to you) the effectiveness of any other part of the Terms and Conditions will not be affected and all other clauses will remain in full force. To the extent possible, in the event that any clause or part thereof may be deleted to make the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause is amended and interpreted in such a way as to reproduce as much of its original meaning as possible, to the extent permitted by law.
In the event of a breach of these Terms and Conditions, if we do not take any action, we may still use our rights and remedies in any other case of breach of these Terms and Conditions.
APPLICABLE LAW AND JURISDICTION
These Terms of Service must be interpreted in accordance with the laws in force in Italy and in the event of any dispute or complaint associated with these Terms of Service, such dispute or complaint will be subject to the exclusive jurisdiction of the Court of Turin, except for buyers qualifying as consumers for whom the consumer/user court of residence will have exclusive jurisdiction. The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.